Terms and Conditions

1. Acceptance of Terms

By accessing and using Milkomatic ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

Milkomatic provides a comprehensive dairy management system that includes:

• Milk collection tracking and management
• Automated billing and payment processing
• Farmer and cooperative management
• Report generation and analytics
• Mobile and web-based access

Service Availability

We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted access to our services. Scheduled maintenance will be announced in advance when possible.

3. User Accounts and Registration

Account Creation

To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must not share your account credentials with third parties
• You must provide accurate and up-to-date information

4. Acceptable Use Policy

You agree not to use the service for any purpose that is prohibited by these terms. Prohibited uses include:

5. Data Privacy and Security

Data Collection

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes personal information and business data.

Data Use

We use your data to:

• Provide and maintain our services
• Process transactions and generate reports
• Communicate with you about your account
• Improve our services and develop new features
• Ensure security and prevent fraud

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Payment Terms

Subscription Plans

Milkomatic offers various subscription plans. Payment is due in advance for the selected billing cycle. All fees are non-refundable unless otherwise stated.

Billing and Payments

• Payments are processed automatically based on your billing cycle
• You must provide valid payment information
• Failed payments may result in service suspension
• Price changes will be communicated 30 days in advance

7. Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of Milkomatic and its licensors. The service is protected by copyright, trademark, and other laws.

User Content

You retain ownership of any content you submit to the service. However, you grant us a license to use, modify, and display this content as necessary to provide our services.

8. Limitation of Liability

In no event shall Milkomatic, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

9. Termination

Termination by You

You may terminate your account at any time by contacting our support team or using the account closure feature in your dashboard.

Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Effect of Termination

Upon termination, your right to use the service will cease immediately. We may retain certain information as required by law or for legitimate business purposes.

10. Privacy Policy

Information We Collect

• Personal Information: Name, email address, phone number, address
• Business Information: Company details, farm information, transaction data
• Technical Information: IP address, browser type, device information
• Usage Information: How you interact with our service

How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you for customer service and support
• Send you marketing and promotional communications (with your consent)
• Find and prevent fraud

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your personal data
• Restrict processing of your data
• Data portability
• Withdraw consent